Paratransit Service

In addition to the fixed-route service, EZ-Rider also provides ADA complementary paratransit service. This is origin to destination service for persons with disabilities who cannot use the regular bus service for one or more of the eligibility criteria. Individuals who wish to be considered for this service will need to complete an application, have the information verified by a medical professional, and be certified by us as paratransit eligible.




The cost for this service is $2.50 for each one-way trip within 3/4 of a mile of a fixed route; the cost for service for each one-way trip outside of 3/4 of a mile of a fixed route is $5.00. Special orange colored trip tickets may be purchased in advance at any of our service outlets (for location info, click FARES). One ticket will be used for each trip within 3/4 of a mile of a fixed route or it will take two tickets per trip outside of 3/4 of a mile of a fixed route.


The bus driver will assist as appropriate and necessary an individual to get on or off the bus at the curb. Curb-to-curb service is our basic paratransit service mode, however, provisions are available to ensure that the service available to each passenger actually gets the passenger from his or her point of origin to his or her destination point. To meet this origin to destination need, service may be provided to some individuals, or at some locations, in a way that goes beyond curb-to-curb service. Persons who are certified for our ADA complementary service may ride the fixed-route buses free with their EZ RIDER identification card. For more information on our paratransit program, or to request an application, please call us at (432) 561-9990.


NOTE:

Buses do not run on Sunday, or on the following holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day




Mobility Training

EZ-Rider provide assistance to riders who are new to the transit/paratransit system. We provide individual, hands-on help with becoming familiar with the system and planning trips. Call (432) 561-9990 x116 to schedule an appointment.