Report Damaged Bus Shelters and Stops in Odessa & Midland

Help us maintain safe and accessible transit by reporting any issues with bus shelters or stops in your area.

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Step 1: Observe the Damage

Record the exact location and describe the damage clearly, noting any hazards or accessibility issues.

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Step 2: Collect Supporting Information

Capture clear photos if possible and note the date and time when you noticed the damage.

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Step 3: Submit Your Report

Complete the contact form below or call our customer service to provide all relevant details about the damaged shelter or stop.

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Step 4: Receive Confirmation

We will confirm receipt of your report and keep you updated on repair progress until the issue is resolved.

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Contact Form

Enter your name, contact details, location of the issue, and a brief description. Attach photos if available to assist our team.

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Customer Support

For urgent concerns or questions, call EZ-RIDER at (432) 561-9990 or email questions@ez-rider.org

Frequently Asked Questions

Find clear answers to common inquiries about reporting damaged bus shelters and stops, and learn how EZ-RIDER maintains transit facilities in Odessa and Midland.

  • How do I report a damaged bus shelter or stop?

    You can report issues by filling out the contact form on this page or calling our customer service line. Provide the location and a brief description of the damage.

    Reports help us prioritize repairs and maintain safe, accessible transit stops for all riders.

  • What types of damage should I report?

    Report any structural damage, broken glass, graffiti, missing signage, or safety hazards at bus shelters and stops.

    Timely reporting ensures quick response and keeps transit facilities in good condition.

  • How long does it take to fix reported issues?

    Repair times vary depending on the severity and availability of parts or materials.

    EZ-RIDER aims to address urgent safety concerns within 48 hours and complete other repairs as promptly as possible.

  • Can I report issues anonymously?

    Yes, you may submit reports without providing personal information if you prefer to remain anonymous.

    However, including contact details can help us follow up for additional information if needed.

  • Does EZ-RIDER maintain all bus shelters in Odessa and Midland?

    EZ-RIDER is responsible for maintenance of shelters and stops on our fixed routes within Odessa and Midland city limits.

    For shelters outside these areas, please contact the local municipality or transit authority.