In addition to the fixed-route service, EZ RIDER also provides ADA complementary paratransit service. This is curb-to-curb service for persons with disabilities who cannot use the regular bus service.

Individuals who wish to be considered for this service will need to complete an application, have the information verified by a medical professional, and be certified by us as paratransit eligible. As part of the certification process, we will schedule the individual for a functional assessment with a licensed occupational therapist to determine the person’s ability, if any, to use the fixed-route system for certain trips.

Individuals who are approved for paratransit service will be notified in writing. Reservations must be made the day before the requested trip(s). The cost for this service is $2.00 for each one-way trip. Special orange-colored trip tickets may be purchased in advance at any of our service outlets.  One ticket will be used for each trip.

The bus driver will only assist an individual to get on or off the bus at the curb. If a person needs assistance beyond this, he/she must be accompanied by a personal care attendant. Required personal care attendants may ride free.

Persons who are certified for our curb-to-curb service may ride the fixed-route buses free with their EZ RIDER identification card.

For more information on our paratransit program, or to request an application, please call us at (432) 561-9990.